Complaints
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We are pleased you have chosen our Company to assist with your financial requirements. We shall do everything possible to ensure you receive the professional level of service you would expect.
We do however, recognise there may be occasions where a client believes the level of service offered has fallen below their expectations. Should such a situation occur, we have robust and thorough documented complaints procedures. In the first instance, please contact Mr James Furniss or in his absence, Mr David Furniss on the email below. Both these individuals are authorised to resolve any dispute and will initially provide you with a copy of our complaints handling leaflet. We will endeavour to resolve any dispute by close of business on the following working day. However, in the event we are unable to do so, the complaints leaflet will provide details of how you may proceed.